Monday, May 7, 2012

7 Minute Guide to Making Your Facebook Page a Fan Favorite


Looking for a quick and easy way to understanding Facebook’s new “Timeline”?  Well, in this 7 Minute Crash Course, we’re going to walk you through all the basics: from terminology, to administering your page for better success and even creating notifications for better reach.  Have you got 7 minutes?  Great!  Let’s get started with…
                                                
1.   Cover Photo
            At the header of each Facebook Page is the Cover Photo. Your Cover Photo spans the width of your entire profile. This is likely to be the first thing people see on your profile so choosing your Cover Photo is vital for setting a good first impression.

2.   Admin Panel
The new Admin Panel located on the top right of your page includes all the tabs you’ll need to control your page. The ‘Manage’ tab lets you edit your page, see your activity log, view banned users, and use the page as your business. The ‘Build Your Audience’ tab lets you invite email contacts or friends, share the page or create an advertisement. And of course, the ‘Help’ tab provides additional help for troubleshooting. You can also hide this big admin panel from your page by clicking the "Hide" button.

3.   Notifications

            The box you will probably be using the most on your Admin Panel is the Notifications box. This box gathers all of your page’s notifications into one place, so you don’t have to leave the page to see new Likes, comments, and posts. This will help you keep track of any discussions going on in your page and when new fans are joining in. You can also click “Unfollow” to stop receiving notifications on a certain post.


4.   Messages
The Messages box is where you will see private messages sent to your page so you can stay up to date on any issues that users may be bringing up to you personally. Messaging makes you more accessible and gives people another option to reach you rather than posting on your wall for all to see.



5.   New Likes
The New Likes box gives you a list of any new users that Liked your page including how recently they liked it. You can also click “See All” to see a more extended list the Facebook users that like page.


6.   Insights
The Insights box provides a graphical representation of how your content is affecting brand activity on your page over time. The size of the dots represent how many posts you make each day, the blue line reflects the amount of people talking about your post, and the red line indicates how far your reach is in terms of how many people can see your post on Facebook.

 
 


7.   Pinning and Highlighting
            Another great feature of Facebook Timeline is the ability to ‘pin’ a post to the top of your Timeline. When you pin a post, it will stay positioned at the top of the left column for up to 7 days. This feature is great for displaying content like promotions, events, or articles that you want to draw people’s attention to.
            To ‘pin’ a post, hover your mouse over the top right hand corner and click on the pencil icon that says ‘Edit or Remove.’ Select ‘Pin to Top’ from the drop down menu.
            Your post is now pinned to the very top left of your page. A pinned post is indicated with an orange flag that appears in the top right-hand corner.

            If you want to draw attention to a photo for only a short while, you also have the option of highlighting it. Highlighting a post enlarges it to the full width of your timeline across both columns. Click on the star icon to highlight a post.



Now that you have a better grasp on how to control the look and layout of your Facebook Timeline, we encourage you to try engaging with your Fans. Upload a photo of your favorite Ford vehicle and highlight or pin it to the top. Track its progress on Insights and check your Notifications every time someone Likes or comments on it. Be on the lookout for our next blog post where we’ll show you how to compose the perfect post.

Sunday, April 1, 2012

Seattle Mariner's Fans Meet Jack Vale this Opening Day Weekend (4/14)

Seattle Mariner's fans, there's going to be something extra special waiting for you this opening day weekend at the CompareFord Booth. Whether that "something special" is whispering, holding hands, or something else entirely you'll just have to wait and see. For now, let's just say, you've been warned.

Friday, March 23, 2012

7 Social media conversation starters REVEALED!


1. Check The Local Weather and Share The Local News!

a. Example: Colorado had some snowfall early Monday morning around 6am. You can ask “Did any of you see the snowfall this morning?” click ‘like’ if you did!

b. Example: It’s a beautiful day in California! Tell your fans that it looks like it’s going to be sunny all the way through until the weekend. Ask them if they have any plans for the sunny weekend and what are they doing! Click like if you love this sunny weather!

c. Example: The Titanic Artifact Exhibition is now open at the San Diego natural History Museum! You can write “Did you know that The Titanic Artifact Exhibition is now open at the San Diego natural History Museum? Check out this link for more information on how you can visit! Have you ever been to this museum before?” (link the article or website)

d. Example: There’s a Foodie Fest going on in Los Angeles, CA. You can write “Who loves food?! Check out this foodie event that’s in the area Thursday the 15th!” (link the article or website)


2. Share an Interesting/fun fact!

a. Example: You can write “Did you know that printer ink is more expensive than blood?! What fun fact do you know? Click like if you didn’t know this one until today!”

b. Example: The CEO of Zappos tweets about random facts. Sometimes interesting facts get followers interested in what you’re saying. It’s not always about business!



3. Post News About Your Brand, Product or Service and Take Your Fans “Behind The Scenes”!

a. Example: You can write “We have some EXCLUSIVE new photos of the all new F-150 and we want to share them with you! Make sure to keep checking back!” (post photos within a few days)

b. Example: The Hands free lift gate feature was just announced. Take this opportunity to inform your fans about it! (post article)


4. Ask Fun Trivia Questions!

a. Example: You can ask fun trivia questions about your product or services. You can write “What special feature comes in the all new 2013 Ford Escape that allows you to open your trunk hands free?”

b. Example: You can ask “Who said this quote ‘____________’?” (Make sure to answer the question by the end of the day)


5. Ask Questions or Start a Poll! (Related to Your Business or Not)

a. Example: You can always ask your fans simple questions to get the conversation started! You can write “There are so many great Ford models over the centuries. We want to know what YOUR all time favorite model is!”

b. Example: The Oscars was on last night. So many great movies. What’s YOUR favorite film old or new?

c. Example: Happy Friday! What plans do you have for the weekend?

d. Example: Ford just released new photos of the 2013 Ford Fiesta. Post the picture and ask “What do ya’ll think of the new F-150?!


6. Post a motivational quote!

a. Example: You can write “You miss 100% of the shots you don’t take.” Click ‘like’ if you agree with this quote!


7. Celebrate The Holidays!

a. Example: Ask what people what they are doing for the holidays!

b. Example: It’s Thanksgiving tomorrow! What dish will you be bringing?


So, that's it! Start some great conversations today. And by the way, did we miss some conversation starters that work for you? Let us know!

**Special thanks to our interns Jenny Fletcher and Keita Magome for putting this together! **

Saturday, March 10, 2012

The Ten Commandments of Social Media

Looking for some guidlines with what to post, what not to post? How often to post? Or even what to think about BEFORE you post?

We locked our interns in the conference room for exactly one hour and challenged them with coming up with the Ten Commandments of Social Media. Here's what they came up with. Do you agree? Disagree? Felt they missed something? We'd love to hear what you think.

Tune in next week when our Interns tackle a specific question for Car Dealers. Strategies and tips for starting conversations, gaining fans, generating interactions.


The Ten Commandments of Social Media

I. Honor thy relationship with thy followers
II. One shalt be consistent with thy page
III. Thou shall not speak poorly about thy competitors
IV. Thou shall not speak of religion, politics or sex
V. Thou shalt check for grammatical errors
VI. Keep posts concise and simple (80 characters or less)
VII. Thou shalt utilize visuals
VIII. Remember thy research before posting
IX. Thou shalt not spam
X. Thou shalt practice a call to action

Tuesday, October 18, 2011

Social Media Campaign Draws Truck Enthusiasts Out and Online


Flash Point Campaign combines Head-to-Head Video Content & Social Sharing to reach the Truck Market (Part 3 of 3)

Imagine you're at the Super Bowl, and the sold-out crowd of 95,000 is buzzing with consumer-to-consumer conversation about the Ford F-150. Now take that sold out crowd and double it, and you begin to understand the scale of brand advocacy generated by the EcoBoost Challenge – and that's just within the first 30 days of the campaign.
The battle between the great American truck brands can get as heated as a bitter sports rivalry, and truck owners are not afraid to voice how fiercely loyal they are to their brand. During its ‘Built Ford Tough' sales event, the maker of the best-selling truck in America turned to Flash Point to activate an online audience to not just learn about the features of the F-150, but why exactly it is superior to its domestic rivals, Chevy Silverado and Ram.
Flash Point answered the call with the multi-tier "EcoBoost Challenge" program, where users could watch a video with Mike Rowe showing off the EcoBoost engine that gives the F-150 an edge over its competitors, answer a trivia question, and enter for a chance to win their very own F-150 with EcoBoost along with over $12,000 in prizes from companies like The Home Depot, NASCAR, and Country Music Hall of Fame and Museum, Professional Bull Riding Association and Bass Pro Shops.

Translating Brand Loyalty to Measurable Sales & Advocacy

Looking at simply the big-ticket prizes and muscle-flexing why-buy claims, the campaign could be chalked up to "just another car giveaway" – but what made this campaign different was the behind-the-scenes campaign strategy. A mixture of strategic focus on measurable sales goals and coveted but difficult to measure word-of-mouth advertising, the campaign took the idea of a "sweepstakes" to the next level by embracing the fierce brand loyalty that makes the truck market so competitive and making it part of the campaign.
After the participant has seen the head-to-head comparison between F-150 and its competitors, he/she has the ability to post a Facebook comment that other truck buyers can see, and can be shared right on the participants wall.
After the first 30 days of the campaign, the contest has generated 1,227 likes and comments – including the following examples. With an average of 170 Facebook friends per account, that's over 200,000 impressions from consumer-to-consumer brand conversations – or, double the amount of a sold-out Super Bowl.

Scaling National Social Media Success to Dealer Groups and Dealerships
Though the EcoBoost Challenge was on the surface a national campaign, Flash Point designed it to be scalable for both Tier II regional and Tier III Dealership use. With all of the back-end work of setting up the campaign already taken care of by national, the largest truck markets across the nation were able to easily afford the turn-key enhancement, making it available to their Ad Groups as well as their individual Dealers (28 Dealer Ad Groups and 4 Pilot Dealers).
Finally, those Ford Dealer Ad Groups already with a Flash Point-managed Social Media Solution got an additional and unexpected bonus – all the promotional and retail content included for free as part of the Flash Point Social Media Solution. The benefit? A surge of on average 1,000+ Facebook fans within the first 30 days.

To learn how your Dealer Ad Group or Dealership can benefit from a Flash Point-managed Social Media Solution, feel free to contact us at 949-224-3702, today.

Learn more about the Flash Point Social Media solution in parts 1 &2 of the 3 part series:

Part 1: Flash Point, Team Detroit, and Buddy Media Gear Up to Serve Ford Dealer Groups Nationwide
Learn more about how the Flash Point Solution provides a best-in-class Social Media solution that affords the power of national marketing to the regional marketing of Dealer Ad groups.
Part 2: Flash Point Propels 'F-150 EcoBoost Challenge' Facebook Campaign to Nationwide Acclaim

With the help of Flash Point, Ford's ambitious 2-week "EcoBoost Challenge" campaign that garnered press from national outlets like Mashable & USA Today, found a home on Facebook and Twitter, where it thrived amongst a community of over 6 million unique followers and fans exposed to the message of celebrating fuel economy, community service, and good will.

Wednesday, October 5, 2011

Flash Point propels ‘F-150 EcoBoost Challenge’ Facebook Campaign to Nationwide Acclaim





Highlighting fuel-efficiency in a truck. Pitting Do-Gooders against each other. Giving away free gas to an entire city. The headlines on sites like Mashable, AOL, and USA Today were not your typical auto-related news and the public curiosity was rampant. With the help of Flash Point, Ford’s ambitious 2-week “EcoBoost Challenge” campaign that garnered this curiosity found a home on Facebook and Twitter, where it not just lived, but thrived amongst a community of over 6 million unique followers and fans exposed to the message of celebrating fuel economy, community service, and good will.

The Ford F-150 EcoBoost Challenge started and ended in less than 2 weeks: contestants received their F-150 trucks equipped with EcoBoost engines, and were measured for a week by online votes and driving as efficiently as possible while still doing good will for their community. The reward would fittingly benefit both themselves and their greater community – the winning contestant earned free gas for their entire home city.

The ambitious campaign moved along with score updates from the contestants and daily events at a pace too rapid to represent on a website that doesn’t have an active daily audience who would keep up with the updates. Social Media proved to be the perfect medium to tell the EcoBoost Challenge story, and the Flash Point Social Media solution was the perfect tool to get the message out quickly.

Ford relied on Flash Point to build out a Facebook tab as the ‘hub’ of contest information, and in turn Flash Point was able to syndicate the national content to regional Ford pages, at no additional cost to the participating regional Dealer groups. Though the EcoBoost Challenge lasted only two weeks, the extensive blog, press, and social media coverage to more than 58 million online monthly users allowed the participating Dealer groups to take advantage of increased interaction and fan growth.

For example, fans of the Mountain States Ford Facebook page were able to support Colorado-native contestant Josh Mishell and engage with the campaign by voting for him right on the Facebook tab. At the same time, fans of the Midwest Ford Dealers Facebook Page were able to support Kansas City native Chris Tracy and get instant updates on the standings in the race for free gas. As more campaigns like this take place on a national level, Dealer groups who opt to receive syndicated national content through the Flash Point solution will continue to be able to engage their fan base on a local level with the power of national content & the speed and flexibility of a local marketer.

Stay tuned for part 3 of the series that takes a look at how Flash Point is helping Ford regional groups leverage a large National sweepstakes with prize partners like NASCAR, Country Music Hall of Fame and Museum, and Home Depot.

LEARN MORE:

READ ON: Part 1 of 3 of the series discusses how the Flash Point Solution provides a best-in-class Social Media solution that affords the power of national marketing to the regional marketing of Dealer Ad groups.

WATCH THE VIDEO: Flash Point caught up with Scott Monty, Global Digital & Multimedia Communications Manager at Ford, who gave an eye-opening perspective of the role of Social Media in the automotive industry.


Monday, September 12, 2011

Flash Point and Team Detroit Gear Up to Serve Ford Dealer Groups Nationwide (Part 1 of 3)



Newport Beach - September 7, 2011 -

For the past two years, Ford has been making headlines for its innovative embracement of digital marketing. Its latest endeavor teams WPP's (NASDAQ:WPPGY) Team Detroit Inc.(TDI) and Flash Point Communications to provide a best-in-class Social Media solution that affords the power of national marketing to the regional marketing of Dealer Ad groups.

The Tiered structure of Ford's marketing - organized into National, Regional, and Dealer-specific advertising - is an approach seen across many industries comprised of companies that have centralized messages that need to be communicated to its local markets.

The TDI/Flash Point solution is designed specifically to provide the framework to regional ad groups to disseminate National information, but still provide the flexibility to localize the message.

The service addresses regional Ad group needs to operate locally and independently with all the speed and flexibility of a local marketer, while also having the benefit of being able to cherry-pick free content from National – from high-profile, media-saturated campaigns to large-budget sweepstakes.

Advantages to Ford Dealer Ad Groups include:

* Lower overall service costs
* Greater synergies between Tier I, II and III
* Speed to market with campaigns, events and promotions
* Best-in-class community engagement and advocacy tools
* Enhanced lead generation and tracking
* Improved flexibility to support local events, sponsorships and promotions.

“As more Ad Groups witness their Facebook fan numbers eclipsing their email databases, I think more and more skeptics are taking a second look. We see it with virtually all of the groups we work with now. Steady fan growth. More and more interaction, engagement and advocacy. Owners and ‘intenders’ identifying themselves and showroom traffic. The partnership with Team Detroit was just what we needed to really turbo charge our efforts on the Dealer Group's behalf," says Scott Empringham, CEO of Flash Point Communications.

The long-term benefits of this service will be seen not just in a sheer increase of online activity by the regional Ad Groups, but in the increase in the integrity and size of their online community/fan base. Dealer groups will be able to spend less time figuring out how to share a powerful, localized message, and more time listening and engaging with a community of potential customers.

The Social Media Service will be powered by Team Detroit Inc. as the liaise to Ford and Flash Point Communications as the content provider.

Ford Dealer Groups currently benefiting include:

Stay tuned for parts 2 & 3 of this story, which explore two early successes of the platform’s use.

ABOUT FLASH POINT COMMUNICATIONS

For over ten years, Flash Point Communications has been recognized as a leading innovator in the digital media marketplace. With an emphasis on social media and specialization in automotive advertising groups, the firm has established itself as an industry specialist serving the globe’s most respected automotive brands including Ford, GM, Chrysler, Toyota, Honda, Nissan and Land Rover. Based in Newport Beach, California, Flash Point services clients from four offices nationwide.

For more information, please visit http://www.flashpointcommunications.com.

ABOUT TEAM DETROIT

Team Detroit, headquartered in Dearborn, Mi., brings together five of WPP’s largest marketing and communications agencies in one central location to provide its clients access to best practices and talent for all necessary marketing and communications services. Team Detroit is the 21st century equivalent of the full-service agency, acting as a portal to provide a single point of contact and accountability. For more information, visit www.teamdetroit.com.