Monday, July 22, 2013

Social Media Tip #1: Update your Facebook page settings to activate the “Reply” feature, and use it on a regular basis!

Why is this feature important?
This feature allows you to reply to each individual comment made on your timeline. If someone has a question or concern, it will allow you to answer them directly to address the concern.

If fans are interacting positively on your posts it is also important to continue engagement with the user. Positive interaction will keep your audience attentive, entertained and coming back for more. So, ask your fans questions! Take the opportunity to get to know them.

Most importantly, when you “Reply” to an individual’s comment, that user will now receive a notification letting them know! Therefore, they will be alerted to come back to your page.

How do I turn this “Reply” feature on?

1. All you have to do is log in as an admin, and go to ‘Edit Page’ on the top right, and click on ‘Edit Settings’.

2. Scroll down to the 'Replies' section and if the comment replies are not yet turned on, click on 'Edit' to the right.

3. Next, check the ‘Allow replies to comments on my Page’ option, and save changes.

4. Your ‘Replies’ settings should now read ‘Comment replies are turned on for your Page’.

 You can now interact with your fans on a personal, noticeable level!

Have you been using this feature already?
Comment below to tell us how you like it!